Achievement of Your Agency Objectives

In January, 2013, the Yahoo news website ran a front page story about unclaimed funds available from various agencies. Within minutes, Pension Benefit Guaranty Corporation’s (PBGC) website, maintained by PL Systems, received incoming traffic at 100 times normal volume. A website crash could have embarrassed the agency. We adapted, adjusted the support environment and sustained website operations for the duration of the story’s impact, while the same traffic buried other agency websites. Our team of highly motivated IT professionals enabled PBGC to continue its mission, uninterrupted.

The pursuit of excellence: No matter what your agency need is, PL Systems recognizes we provide more than competently delivered IT services and quality staff. We deliver more than high capability SMEs, organized Program Managers, and detail mined analysts and IT professionals. We know our client-partners make awards to achieve the objectives of their respective agencies. Each agency mission serves the citizens our great nation and works to better the lives of our fellow citizens.

At PL Systems, we know our real service is peace of mind, and the confidence that your agency’s objectives are achieved, cost effectively. Peace of mind and confidence are our true services to you – our clients, partners, and colleagues.

Innovative Concepts to Advanced Solutions

The HHS Acquisition Rewrite (HHSAR) project operations tempo increased significantly from January through April to create multiple revisions of the HHSAR (revised acquisition regulations). We also analyzed a large number of programs to identify and remediate programs with acquisition regulation or funding irregularities.  In multiple instances, PL Systems’ SMEs identified the issue and provided a course of action to effect remediation in partnership with HHS.

Innovative Regulation Apps: As part of PL Systems support, we created multiple specialized regulation management and comment adjudication applications, provided web content, program management, and rewrote and edited multiple handbooks and guidebooks through multiple revisions to ensure the intent of regulation was carried through policy and implemented, to facilitate future acquisitions we developed a simple, but highly effective “3-screen” view for FAR regulations, HHSAR Regulations, and linked Procedures, Guidance, and Instructions (PGI). Contracting specialists and contracting officers can operate more efficiently and have accurate current regulatory and policy guidance for their HHS acquisitions.

Innovative Monitoring: In January, 2013, the Yahoo website ran a front page story about unclaimed funds available from various agencies. Within minutes, Pension Benefit Guaranty Corporation’s (PBGC) website, maintained by PL Systems, received incoming traffic at 100 times normal volume. A website crash could have embarrassed the agency. We adapted, adjusted the support environment and sustained website operations for the duration of the story’s impact, while the same traffic buried other agency websites. Our team of highly motivated IT professionals enabled PBGC to continue its mission.

Our innovative web monitoring tool enabled our team to learn of the overwhelming traffic issue prior to the traffic taking down the web site. Once our technical teams were alerted the issue, we adjusted to ensure continuation of the PBGC web information delivery mission.

Competent, Low Risk Contract Execution

We made our corporate execution commitment real by working with the Fraunhofer Center at the U. of Maryland to develop a comprehensive marketing, delivery, and team development service and management delivery framework. We call it Manage, Measure, Motivate, M³. M³ institutes our organization’s CMMI level 2 rated processes. For each phase of M³, we have pre-defined processes, templates, and assessments. We use CRM tools to minimize operations costs and ensure process adherence with commensurate consistent service delivery. We measure ourselves continually and reset performance to achievable higher levels to always improve towards excellence. What and how does all this process impact you? It means you can sleep at night knowing if the worst happens, you have a competent partner.

PL Systems, as every company does, values our clients. We appreciate their business and respond rapidly to their needs. Our management approach is designed to build trust so we have the freedom to work in your environment for your interests. We motivate our staff to work on behalf of our clients. We would like to do this for you and support your service needs. We have experience successfully managing high visibility programs at HHS and other agencies. Contact us and we will listen to see where we can help.